Return & Exchange Policy

Return Window

You may request a return or exchange within 15 days of delivery. Items must be unused, in original condition, with all original tags, packaging, and the invoice.

How to Initiate

• Email care@bindnijewels.com with your order number and a reason for return.
• OR message us on WhatsApp Catalogue.
• We'll arrange a free reverse pickup from your address.

Refund Timeline

Once we receive and inspect the returned item, refunds are processed within 5-7 business days to the original payment method. Bank credit timelines may add another 2-5 days depending on your issuing bank.

Exchange

You can exchange for another product of equal or higher value (pay the difference). New piece ships once the original is received and inspected.

Non-Returnable Items

• Bridal ensembles and other customised orders.
• Earrings for hygiene reasons, if the seal/tag is broken.
• Items marked as "Final Sale" or "No Return" at checkout.
• Products damaged by misuse, wear, or improper care.

Damaged or Wrong Item Received

If your package arrives damaged or you received the wrong item, please email us within 48 hours of delivery with photos. We'll arrange an immediate replacement at no cost to you.

Cancellation

Orders can be cancelled free of cost within 12 hours of placement. Post 12 hours (or if already shipped) the return process applies.